required) Service Management toolsets (ServiceNow / Hornbill / Remedy) Tivoli Integrated Portal / BigFix / SolarWinds / Zabbix A knowledge of Unix, Linux, commandline environments, Windows OS, Active Directory And understanding of Networking, firewalls, network monitoring tools. The Job more »
configuration and administration of the current infrastructure. Provide excellence in Customer Service through professional and consistent support by taking ownership at a 2nd line support level, ensuring customer satisfaction is achieved. Act as Technical Focal point for current and imminent projects where both internal and external customers … working within a ticket-based service desk and prioritisation of tasks / issues Technical experience / knowledge of installation, configuration and security of Linux (Redhat, Oracle Enterprise Linux), Windows Server 2016 Technical experience / knowledge with virtualized environments such as Hyper-V, VMWare and … others. Basic understanding of IT networking concepts (TCP, NAT, Routing rules, Firewall rules) Unix/Linux administration skills using commandlineinterface and scripts. Excellent interpersonal skills, being able to communicate effectively both written and verbal at all levels. more »
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a … and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing … to progress and learn Tools / technologies they use: Networking, firewalls and practical TCP / IP VOIP telephony Working knowledge of Windows servers Linux or DOS commandline VLANs Cisco equipment If you are interested in this opportunity and want to more »
focused as well as responsive to business change, as well as offering a scalable & flexible service. Evaluate & propose / recommend emerging technologies in line with business objectives including the Business justification and ROI activities. Work with infrastructure manager to establish of adherence to technology owned service levels … Grafana. Experience with working within industry standard frameworks e.g. ITIL. Managing backup software's such as Veeam, ActiveBackup for Business. Configuring network switches via CLI (Cisco, Dell) Will thrive in a company with a flat hierarchy / structure, where everyone's contribution is highly visible and critical to its success. more »
