Application Support Engineer
Fareham, England, United Kingdom
NEC Software Solutions
/365 shift pattern Purpose of the role : This is a significant role to be a part of a dedicated team supporting and maintaining NEC Public Safety solutions. This role reports into the MCA Communications systems Support Engineer for the organisation, and is focused on triage of incidents, incident … resolution and proactive maintenance of NEC Public Safety systems. Key Responsibilities & Duties: Fault finding NEC Public Safety’s DSX & Vision product suite of solution/s at both hardware and software levels. When required, create, review and update NEC Public Safety Engineering documentation, for example workplans, work … and non-technical level requiring a professional and adaptable approach to communication and interaction/service. To answer queries made by the customer on NEC Public Safety managed products, operational/configuration or performance enhancing. To follow and adhere to NEC Public Safety and MCA outlined process & procedures. More ❯
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