2 of 2 Permanent Operational Stability Jobs in Hampshire

This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders, project teams, and technical architects to ensure that service solutions … guidance based on customer requirements and desired outcomes. Produce high-quality service design documentation, including: High Level Designs (HLDs) BPMN process models Compliance statements Operational processes and procedures Undertake Service Management impact assessments for service and technology solutions. Facilitate service readiness activities to ensure a smooth transition into live ...

credible, hands-on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management. Take … ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness. Build ...