2 of 2 Permanent Remedy Jobs in Hampshire

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

principles , particularly Configuration, Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards ...