2 of 2 DemandTrendPermanent Resource Management Jobs in Hampshire

exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across their software offerings, including third-party platforms. As a successful candidate you will join … projects and will have opportunities to shape process, strategy, and service innovation. DUTIES Your duties as an IT Operations Manager/Software Solutions Service Delivery Manager will include: Team Management and Development Distribute, manage and review the workload of the Professional Services Team (currently 8 direct reports) Conduct regular 1:1s, and manage team availability Facilitate monthly team meetings … to align on strategy, share knowledge, and drive cohesion Financial and Resource Management Produce monthly forecasts for the Professional Services Team Oversee service and product maintenance invoicing Work closely with finance to support accurate billing and budget control Client Relationships Coordinate and attend client meetings, site visits, and status reviews Build trusted relationships with customers to ensure satisfaction More ❯

ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT … service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with Defence sector standards. Compliance and Governance: Ensure that More ❯