2 of 2 Permanent Service Analyst Jobs in Hampshire

client, a prominent player in the technology sector, is actively seeking a Service Delivery Analyst to join their team on a permanent basis. This role is integral in ensuring high-quality service delivery, with a strong emphasis on customer service, user experience, and communication. Key Responsibilities … resolve issues. Troubleshoot and resolve common issues using documented processes and knowledge bases. Document, triage, and escalate issues when necessary. Job Requirements: Experience in service delivery within a technology environment. Strong customer service skills and a user-centric approach. Ability to execute tasks with precision and adherence ...

About the role We are currently seeking a proactive, organised and customer-focused Service Desk Analyst to join our Service Desk team. This is a customer-facing role supporting external healthcare customers, so experience in external client support environments is essential; applicants whose experience is limited … will provide technical and functional support across our Alcidion product suite, ensuring incidents are triaged, investigated and resolved in line with agreed service levels. You will play a key role in supporting our customers across complex healthcare environments, including Electronic Patient Record (EPR) and other health technology solutions operating ...