2 of 2 Permanent Technical Discovery Jobs in Hampshire

professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client … focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud … and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and technical consultants Lead technical discovery sessions with enterprise clients, translate business requirements More ❯

digital ecosystems. We are now seeking a Principal Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current DV clearance. Role & Responsibilities As Principal Sales Engineer, you will play a vital role in … driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include: Leading technical discovery and supporting the full sales cycle Creating and delivering high-impact demos and presentations Differentiating solutions from … competitors using compelling value stories Acting as a technical expert across integrators, service providers, and Government Partnering with product and engineering to influence roadmaps and relay market feedback Contributing to technical documentation, RFPs, and whitepapers Mentoring Sales Engineers, attending client meetings alongside them Building strong customer relationships and identifying upsell opportunities Representing customer needs internally and advocating for More ❯