Service Assurance Agent Location:Dummer,Basingstoke Salary:£30,000-£32,000 Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients. Responsibilities: WorkingcollaborativelywiththeServiceManagertodesignandimplementeffectivereportingtoaccuratelyreflectteamperformance Attendinternalprojectmeetingswherenecessary Toensureweareregularlycommunicatingwithclientswhileexceedingtheirexpectations. Maintainingaprocessdrivenworkenvironment. Collatingandcommunicatingfaultinformationtoensurequickresolution Enablingcontinuationofserviceviautilisationofvalue-addproducts UnderstandingandresolvingfaultswithinSLA AccuratelytriagingallticketsandpassingtorelevantsupportteamforthosenotresolvedbyServiceAssurance Co-ordinationofinternalandexternalresource LiaisingwithGroupNetworksandothersurroundingsupportteamsonfaults/asurance SkillsandExperience: Positivecan-doattitude. Strongcustomerserviceandcommunicationskills. Comprehensiveindustryknowledge. Greatattentiontodetail. Decisionmakingskills. ...