1 of 1 DemandTrendPermanent Analytical Skills Jobs in Harrogate

Play a key part in identifying new Problem Tickets and ensuring they have the appropriate ownership. See a problem or opportunity, take ownership and act on it independently. Key Skills & Competencies Highly customer centric with a passion for providing excellent customer service. Excellent telephone manner, good communication and presentation skills. Experience of working within a busy customer environment, preferably … in a technical and/or service provider area. Strong interpersonal and communication skills tactful, diplomatic and sympathetic when dealing with customer problems and showing empathy with customer issues. Strong analytical skills. Proactive and forward-thinking approach. Confident with the ability to interact with members of all support teams including team leaders, managers and directors. An eye for … the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of technology. Excellent time management/organisational skills being able to work well in critical or high-pressure situations. More ❯