3 of 3 Permanent ITIL Jobs in Hatfield

other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum/Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. ...

tools such as: Cisco, Palo Alto, VMware, Nutanix, AWS, Google Cloud, Kubernetes, Ansible, Terraform, Microsoft Power Platform Certifications (desirable) Enterprise Architecture (TOGAF, Zachman, ITIL) Cloud (Azure Solutions Architect, AWS Solutions Architect, GCP Architect) Microsoft 365, Azure, Identity & Security certifications ...

response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement … high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management/Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation ...