Second Line Support Analyst Fully on site 24/7 Shift Pattern SCClearance Required or Eligible Join a leading IT services company as they expand the team following a major contract win! We're looking for driven and proactive Second Line Support Analysts to join 24/… via incident and call management tools Collaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SCclearance Experience or exposure to second-line infrastructure support Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations Willingness to work a 24/ More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
to proactively improve the services we offer to add quality and value to our customers. Youll need to either hold current Government SCclearance or be eligible to achieve it. The role also requires working 5 days per week at our offices, so please bear this in mind when … update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SCClearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. Some Infrastructure support experience More ❯
with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SCClearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure More ❯
with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SCClearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure More ❯