4 of 4 Permanent Service Delivery Jobs in Hatfield

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability … resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem ...

days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes | Job-ID: 217064 | Contract type: Standard | Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational … managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering ...

leading multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. This role involves overseeing operations, driving excellence, and optimizing service delivery while fostering a positive team culture. The ideal candidate will possess a strong IT background, proven leadership ...

Significant experience in an Enterprise or Solution Architecture role within large-scale IT environments Proven experience leading technical teams through both pre-sales and delivery phases of complex transformation programmes Strong expertise designing integrated enterprise solutions across: Networking Security Datacentre & Hybrid Cloud Cloud & Applications Workplace technologies Experience working within … execution Strong understanding of technical governance, assurance, and architectural best practices Experience managing the full customer engagement lifecycle from early qualification through to successful delivery Commercial awareness and understanding of how solution design impacts operational and contractual service delivery Excellent communication and stakeholder management skills, with ...