2 of 2 Permanent ITIL Jobs in Haverhill

coordination and upgrade activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset and configuration records. GxP Compliance and Validation Responsibilities Support validated … firewall technologies. Backup, storage and endpoint management solutions. Experience working in a pharmaceutical, biotechnology, medical device or similarly regulated environment is highly desirable. ITIL Foundation, Microsoft Certifications, CompTIA Network+, CompTIA Security+, VMware Certification, Cybersecurity or GAMP/CSV related training preferred. Key Competencies Strong analytical and troubleshooting skills Excellent communication ...

server Managing backups Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented and appropriately managed. Providing a professional … understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous Strong understanding of IT service management and ITIL principles Excellent analytical and troubleshooting skills A proactive approach to problem solving and continuous improvement. Ideally you will have experience within a similar position. Interviews will ...