Hemel Hempstead, Hertfordshire, South East, United Kingdom
Henderson Scott
support function, ensuring every customer receives consistent, high-quality service. Your key responsibilities will include: Leading, mentoring, and developing a high-performing team to meet individual and team KPIs. Coaching team leaders and enabling them to effectively manage and grow their own teams. Handling escalations with confidence and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing process More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Birchwell Associates Ltd
a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for day-to-day team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key More ❯
style, performance focus, and ability to drive outcomes that will set you apart. What you’ll be doing: Leading and mentoring a growing support team, embedding structure and culture Coaching team leads and helping them scale their own impact Defining and driving KPIs across service delivery and performance Handling escalations and ensuring a consistent, high-quality customer experience Supporting process More ❯
Management and Organizational Change Expertise in Strategy Development and execution Knowledge of Microsoft Dynamics and Dynamics CRM Experience integrating technology change with cultural adoption Strong stakeholder engagement, communication, and coaching skills Why Join us on our clients journey? This is more than just a job it's a chance to shape the future of an evolving organisation. You'll be More ❯
