Infrastructure Support Analyst
- Hiring Organisation
- Sopra Steria
- Location
- Hemel Hempstead, Hertfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £65,000 per annum
doing: Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems. Managing incidents, problems, requests and changes in a structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing … infrastructure support, system administration or a similar technical operations role. Strong troubleshooting and analytical skills with the ability to resolve complex issues. Awareness of ITIL-based service management processes. Experience supporting technology in structured, process-driven environments. Ability to work independently and collaboratively as part of a wider technical team. ...