Hemel Hempstead, Hertfordshire, Apsley, United Kingdom
Healthy Careers
an escalation point for major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN More ❯
Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an ITservicemanagement or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯
in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in ITServiceManagement (ITSM) systems, to ensure the highest standards of service delivery. The successful hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across … ensure efficient and effective operations. Manage and mentor the Service Delivery Manager and Technical Manager, serving as a point of escalation. Implement and optimise ITSM systems (Halo) to enhance service delivery processes. Monitor and analyse service performance metrics to drive continuous improvement. Ensure compliance with industry standards and best practices. … Proven experience in a senior service delivery role, preferably within the retail or QSR (Quick Service Restaurant) industry. Strong background in ITServiceManagement (ITSM) systems and implementations. Excellent leadership and team management skills. Exceptional problem-solving and analytical abilities. Strong communication and interpersonal skills. Ability to thrive in a More ❯
business functions. 🔹 Ensure compliance with corporate IT policies and audits 🔹 Manage onboarding/offboarding of employees and IT asset procurement 🔹 Administer HRIS and enterprise ITSM systems What We're Looking For ✔ Degree in Computer Science, MIS, or related field ✔ Proven experience as a Systems Administrator managing a large user base More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Henderson Scott
business functions. ?? Ensure compliance with corporate IT policies and audits ?? Manage onboarding/offboarding of employees and IT asset procurement ?? Administer HRIS and enterprise ITSM systems What We're Looking For ? Degree in Computer Science, MIS, or related field ? Proven experience as a Systems Administrator managing a large user base More ❯
candidate will be required to complete a satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments More ❯
business functions. ?? Ensure compliance with corporate IT policies and audits ?? Manage onboarding/offboarding of employees and IT asset procurement ?? Administer HRIS and enterprise ITSM systems ?? Support and mentor junior team members What We're Looking For ? Degree in Computer Science, MIS, or related field ? Proven experience as a System... More ❯
documents are completed and presented to key stakeholders within 7 days. • Accurately record, update and document service requests, problems and change requests using the ITSM system. • Support the implementation of ITIL ITSM processes and act as a permanent member of Technical Change Board. • Mentor IT Support Engineers to improve their More ❯
documents are completed and presented to key stakeholders within 7 days. • Accurately record, update and document service requests, problems and change requests using the ITSM system. • Support the implementation of ITIL ITSM processes and act as a permanent member of Technical Change Board. • Mentor IT Support Engineers to improve their More ❯
hemel hempstead, east anglia, united kingdom Hybrid / WFH Options
Bramwith Consulting
developing relationships with key strategic partners and cross-business suppliers. These suppliers provide products and services that span multiple areas of the organisation, including ITSM, CRM, AI, and data hosting. You will be responsible for ensuring that the right suppliers are in place, negotiating the best commercial and contractual terms More ❯
candidate will be required to complete a satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments … communication skills Desirable Skills and Experience: MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Phone ManagementMore ❯
candidate will be required to complete a satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments … communication skills Desirable Skills and Experience: MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Phone ManagementMore ❯