2 of 2 Permanent Infrastructure Engineering Jobs in Hemel Hempstead

Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle.A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms.Above all, you are a calm, customer-focused communicator … using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control.Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components.Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents.Provide clear ...

Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator … using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution ...