1 of 1 Permanent Customer Experience Jobs in Henley-on-Thames

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure strategies … and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail Dedication to creating 'special moments' that exceed customer's expectations, that delight and surprise A keen eye for details and an interest in brand guardianship Confident and adept in use of Microsoft applications e.g. Word, Excel and More ❯