2 of 2 Permanent Customer Service Jobs in Hereford

Role: 1st Line Support Engineer Location: Hereford (Fulltime Onsite) Salary: £25,000 We’re recruiting for a growing technology business in Hereford who are currently looking to expand their Service Desk with a 1st Line Support Engineer. They’re a close-knit team that values reliability, technical know-how, and above all, excellent customer care. This is an … and resolve tickets where possible and escalate when necessary, always ensuring a smooth and professional service. This role is perfect for someone with solid IT knowledge and a strong customer-service mindset who’s eager to grow into a 2nd line position over time. What You’ll Do Be the first point of contact for IT issues via … required. Assist with installations, updates, and routine maintenance. Contribute to the internal knowledge base by documenting fixes. What We’re Looking For Previous experience in IT support or a customer-facing role with strong IT skills. Good knowledge of Windows operating systems and Microsoft Office. An understanding of basic networking (TCP/IP, LAN/WAN, Wi-Fi). More ❯

Our client, a leading name in the fresh produce industry, is looking for a proactive and customer-focused IT Helpdesk Analyst to join their growing team. This is a fantastic opportunity for someone who thrives on solving problems, improving processes, and delivering exceptional IT support in a fast-paced environment. What you can expect: Salary … streamline manual processes, working closely with the wider IT team to implement solutions Maintain and improve IT documentation, training materials, and user guides to empower colleagues and promote self-service Accurately triage and escalate issues to internal IT specialists or external partners where necessary Build and maintain strong relationships with external IT service providers Keep detailed and accurate … in supporting both end-users and IT leadership Excellent communication skills with the ability to explain technical concepts clearly and simply A proactive problem-solver with a focus on customer service and teamwork Recruitment Direct Leominster Ltd is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities Employer. In order to be More ❯