1 of 1 Permanent Microsoft 365 Jobs in Hereford

will be doing - Own and resolve escalated incidents from the First Line Support team in line with agreed SLAs. - Troubleshoot hardware, software, networking, identity, Microsoft 365 and cloud-service issues. - Carry out root-cause analysis for recurring problems and implement practical, lasting fixes. - Provide clear, professional updates … customers and deliver an excellent support experience. - Support Windows endpoints and servers, Active Directory, Microsoft Entra ID, Microsoft 365, networking equipment and security services. - Complete installations, upgrades, maintenance and project work across customer environments. - Maintain accurate ticket notes, technical documentation and knowledge-base articles. - Proactively monitor ...