2 of 2 Permanent Customer Service Jobs in Herefordshire

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area … with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical … to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests and support needs Building great relationships with customers, both remotely and in person Working closely with the internal team to ensure smooth delivery and client satisfaction We’re More ❯

+ very generous bonus, pension and benefits Based: Hereford Our client is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive, international customer base. They seek to appoint a new, member to the Network Engineering Team the role will be varied and will suit someone who likes to be busy, is able … monitor remote user satellite terminals and investigate and resolve reported network issues using a wide variety of software applications. Liaise with customers and internally for problem resolution and ensure customer networks are running optimally. Triage or troubleshoot the problems using logical and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to … deployment. Provide networking support to customers from both the GRC Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd line support when required. Ability to use various portals to active services and collate reports for management and More ❯