2 of 2 Permanent Customer Service Jobs in Hertford

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations across Windows … resolution. You will work in a fast-paced, client-facing environment, delivering high-quality technical support, adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems ...

will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements. What will you be doing - The administration of Housing Benefits, Council Tax and National Non-Domestic Rates - System administration - Managing … staff working in different disciplines, across different sites and from home - Ensuring all performance targets are achieved - To support the shared service managers in all aspects of the shared service functions and operations - And all other relevant duties required for the operation of the shared service What ...