1 of 1 Permanent ISO/IEC 27001 Jobs in Hertford

Service Desk Engineer (1st / 2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st / 2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse … client base. Responsible to This role reports directly to the Operations Manager / Service Desk Manager. Duties / Areas of Responsibility The position will involve the following areas of responsibility: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing excellent customer service at … including site visits Ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s Escalate IT issues to the Senior IT Service Desk Engineer / Service Desk Manager where necessary Creating / maintaining IT Glue for customers as well as internally Making recommendations to the Sales team from the Service desk where identified More ❯