IT Support Analyst
- Location
- Hertford, England, United Kingdom
towards the end of this year. Key Responsibilities Be the first point of contact for UK IT support, in person, by phone and via Microsoft Teams; prioritise and resolve helpdesk tickets, keeping users updated and records accurate. Troubleshoot and repair Windows and macOS laptops, desktops and peripherals, printers, scanners … barcode scanners and other operational IT equipment. Support iOS and Android devices, including enrolment, configuration and mobile device management. Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, licences, mailboxes, shared resources, user accounts, access and MFA. Manage new starter setups and leaver processes, including account ...