1 of 1 Permanent Microsoft 365 Jobs in Hertford

with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations across Windows and Microsoft-based platforms, acting as a key escalation point for technical incidents, and taking ownership of issues through to resolution. You will work … contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems Act as a key escalation point for complex incidents from 1st line, taking ownership through to resolution Troubleshoot and resolve issues relating ...