15 of 15 Permanent ITIL Jobs in Hertfordshire

identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability ...

Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers ...

related field, or equivalent experience. Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Server+, VMware Certified Professional) are desirable. or equivalent experience. Desirable ITIL V4 Foundation Previous Experience Essential At least 3 years of relevant experience in similar roles. Extensive experience managing server infrastructure in a complex, high-availability ...

preferred Strong MSP and supplier management Delivery of complex IT projects and change Technical Skills Microsoft 365 & Azure environments Cloud infrastructure & service delivery models ITIL/Cyber Essentials frameworks Interest in data/reporting tools (e.g. Power BI) Personal Skills Proactive, organised, and detail-focused Strong communicator with a customer ...

diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client ...

complex B2B sales cycles Excellent communication and consultative selling skills Highly self-motivated with a results-driven mindset Desirable: Knowledge of ITSM frameworks (e.g. ITIL, SIAM) Experience with integration or workflow automation platforms Background selling into MSPs, enterprise IT teams, or via channel/resellers Why Join Us? Join ...

similar Experience with LogicMonitor admin, Grafana or other observability tools Familiarity with SRE concepts (SLIs, SLOs, error budgets) Understanding of ITIL processes Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days ...

internal security and safety protocols Capable of creating management information, operational & maintenance procedures, runbooks, policies and standards for the data centres, hosting environments Desirable ITIL certification or equivalent operational framework experience Experience within highly secure and regulated environments Familiarity with one or more of the following: ISO27001 ...

Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities … Advanced application support will be delivered across the ERP estate. Responsibilities will include: 3rd line support provided in line with ITIL processes and best practice Business requirements translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

support of automation solutions, databases, and bespoke applications used by a large user base across the HBL partnership. You will work within an ITIL-driven environment to ensure high-quality, resilient and secure digital services; you will also contribute to both business-as-usual operations as well as transformational projects. … substantial knowledge of ICT procedures; detailed level of IT operating systems; database management. Evidence of on-going continual personal development and post qualification experience ITIL V4 Foundation Knowledge and Experience Essential of work procedures and practices, underpinned by theoretical knowledge/relevant practical experience of working in an Information delivery ...

skills, with the ability to translate service performance into business-relevant insight Strong delivery focus with experience leading large-scale governance or improvement programmes ITIL v3/v4 certification (Managing Professional or ITIL Expert preferred) Whats in it for you? We offer a range of benefits designed to support your ...

priorities Desired Skills: Experience of Project Management within an IT environment Experience of working within the Logistics industry would be an advantage Knowledge of ITIL service support principles Good training and presentation skills Good technical appreciation Knowledge of applications used within Best Food Logistics Education or Equivalent Experience: Recognised accreditation … Project Management (eg Prince, Agile) would be an advantage Recognised accreditation in ITIL would be an advantage About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash ...