Customer Success Manager
Hatfield, Hertfordshire, South East, United Kingdom
IO Associates
well as support change management initiatives. The role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and … Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor relationships. Prior experience supporting Content Management platforms (advantageous). Experience working with NHS, Healthcare, or Public Sector clients More ❯
Employment Type: Permanent
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