17 of 17 Permanent ITSM Jobs in Hertfordshire

New Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is a … business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is … growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

Group Policy Microsoft Exchange Administration & Support including Office365 Hybrid configurations Office365 Administration/Support including Exchange/Teams/SharePoint Virtualisation technologies (Hyper-V, VMware) Previous experience using an ITSM Platform e.g Autotask, Service-Now etc Ability to plan, prioritise, and manage resources effectively Demonstrated experience in leading and/or managing technical teams Exposure to Microsoft Azure or AWS More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The More ❯

strong attention to detail and the ability to manage multiple workstreams Proactive mindset with a desire to develop further through learning and training Desirable Skills Additional ServiceNow certifications in ITSM, FSM, Asset Management, or Walk-up Experience Basic JavaScript understanding Knowledge of system integrations Previous experience in large-scale IT or lifecycle management environments More ❯

ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

to the Head of Lead Consulting. Contribute to internal ServiceNow communities, sharing platform knowledge and best practices. Hold relevant ServiceNow certifications and ITIL Foundation accreditation, with deep expertise in ITSM and at least one additional ServiceNow area and 3–5 years of experience in similar roles Mentor junior consultants and support the Solution Consulting team with strategic guidance and platform More ❯

will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled in developing and More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by More ❯

Apple and Android devices through Apple Business Manager (ABM) and enterprise mobility tools. PowerShell Scripting: Ability to automate tasks and create custom scripts for system management and reporting. IT Service Management: Experience with incident, change control and asset management processes using an enterprise ITSM tool. Active Directory: User and computer account administration and Group Policy management. Microsoft Endpoint Configuration Manager More ❯

will need: Proven experience in IT operations leadership role. Experience working in a healthcare setting (D) Experience of providing technical input to strategic planning activities Strong understanding of IT service management frameworks (ITIL, ITSM, CMMI) and their application in large, complex organisations. In-depth knowledge of service desk operations, cloud, infrastructure and end-user computing. Awareness of cyber security, data More ❯

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 2 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. … Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success More ❯

Technical Solution Architect – Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid – 2 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service … up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What We’re Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success More ❯

Business Development Manager - New Business - ITSM Solutions Sales UK | Full-time | Fully Remote | £50,000 base + £100,000 OTE (Uncapped) About Us Were a fast-growing SaaS provider helping IT service teams simplify and streamline how they work. Our purpose is simple: helping IT Service Desks help everyone else. Were expanding rapidly in the UK ITSM market and looking … company where your work makes a real difference and where success is recognised and rewarded this is the place for you. The Role Were hiring a New Business Manager ITSM Solutions to drive new business growth across the UK. This is a fully remote role, but youll need to be comfortable meeting customers face-to-face when needed. Youll be … and work in the UK. A UK driving licence and access to a car are required. What Were Looking For Proven experience in B2B enterprise software sales. Background in ITSM, SaaS, or Managed Services (preferred). Track record of building pipeline and closing deals. Excellent prospecting, discovery, and negotiation skills. Confident presentation skills (remote and in-person). Self-motivated More ❯

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 2 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model More ❯