2 of 2 Permanent Knowledge Management Jobs in Hertfordshire

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within … release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks. Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts. Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams ...