1 to 25 of 40 Permanent Microsoft 365 Jobs in Hertfordshire

across EMEA operations. The Infrastructure Support Engineer will develop broader infrastructure and cloud engineering skills and gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support • Act as a primary point … contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology. • Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. • Provide support to users across multiple ...

automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they … actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues ...

oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base. Key Responsibilities Lead … within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. Competitive salary, dependent on experience. ...

outcomes for customers. This is a senior, client-facing role where youll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. Youll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. … emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What youll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft ...

documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune … work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu ...

Support Engineer to join a busy Service Desk team, providing advanced technical support and resolving escalated issues from 1st Line engineers. The role spans Microsoft 365, Azure, Windows Server environments, virtualisation platforms, networking, and endpoint support. This is a strong fit for someone who thrives … Providing 2nd Line technical support, handling escalated tickets from 1st Line engineers Troubleshooting and resolving issues across Microsoft 365/Office 365, Azure, Intune, and Windows Server environments Supporting and maintaining virtualisation platforms (VMware or Hyper-V) Providing endpoint support for desktops, laptops, and mobile ...

users dealing with 1st and 2nd line tickets Escalating issues to the Senior Engineer when required 30% project work - migrations, cyber security etc. Microsoft 365 … administration tasks The Person Experience within 1st/2nd line role or similar Experience with Azure AD and Entra ID Experience with M365 services Commutable to Hemel Hempstead Reference Number: BBBH26449 Keywords: IT Support, 2nd line, 1st line, 1st/2nd line, Azure AD, Intra ID, M365, Microsoft 365 ...

responsible for maintaining, enhancing and securing the companies whole IT infrastructure across the UK. Key Skills Strong hands-on experience administering and supporting Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, SharePoint, OneDrive and Sophos. Extensive knowledge of Microsoft Azure cloud services, including … Backup & Replication and implementing robust backup and disaster recovery strategies. Proficiency in PowerShell scripting for automation, administration and operational efficiency. Relevant industry certifications in Microsoft, Azure, Networking or Cyber Security would be highly desirable. Key Responsibilities: Take ownership of the organisation's infrastructure estate, ensuring the ongoing reliability, performance ...

business customers as part of a growing helpdesk team Troubleshooting issues at a client and server level, including escalated and complex technical issues Microsoft 365 administration including Azure AD, SharePoint, Exchange, and InTune Other ad hoc duties as required, including some assistance with projects Hybrid working … Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements A minimum of 2 years' experience from a Microsoft MSP Excellent communication and interpersonal skills Experience across all aspects of Microsoft 365 is essential; MS certification would be desirable Familiarity ...

performing Digital Team while working closely with senior stakeholders across the business. You'll be responsible for identifying opportunities to modernise processes, implementing innovative Microsoft-based solutions and delivering a portfolio of digital transformation projects that support the organisation's ambition of becoming a digitally enabled leader within … working and deliver innovative technology solutions that create tangible business benefits. You'll be responsible for leading the Digital Team, driving adoption of Microsoft technologies and ensuring digital initiatives align with wider business objectives. Key Responsibilities Develop and deliver the organisation's digital transformation strategy and roadmap. Lead, mentor ...

senior onsite technical lead and primary point of contact for school staff. Mentor and support Level 1 Technicians and Apprentices. Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues. Support classroom technology, AV equipment and end-user devices. Investigate and resolve infrastructure issues including switches … service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft 365 (Exchange Online, Teams & SharePoint) Active Directory & Group Policy Networking (Switches, VLANs & Wi-Fi) Hardware diagnostics and repairs Backup technologies such ...

supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support … system improvements Delivering excellent customer service across the business We're looking for someone with · Commercial IT Support experience (1st or 2nd Line) · Microsoft 365 and Windows support experience · Active Directory experience would be advantageous · Excellent communication and customer service skills · A genuine passion ...

supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support … system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion ...

users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/… service and communication skills. Experience providing IT support in a service desk or help desk environment. Good troubleshooting and problem-solving abilities. Knowledge of Microsoft 365, Windows operating systems, and common business applications. A proactive approach and willingness to learn. Why Join Hightown? Generous Leave: 33 days ...

users Logging, updating and resolving support tickets Troubleshooting PCs, laptops, keyboards and other hardware Resolving software, login, password and licensing issues Supporting Microsoft 365 and Windows users Setting up laptops, PCs and user accounts Managing access, permissions and passwords Escalating more complex issues when required Delivering friendly … LOOKING FOR Commercial IT support, service desk or helpdesk experience Experience working with a ticketing system Confident troubleshooting of end-user hardware and software Microsoft 365 and Windows knowledge Strong communication and customer-service skills A logical, calm and helpful approach Active Directory experience would be advantageous ...

outcomes for customers. This is a senior, client-facing role where youll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. Youll a... WKCL1_UKTJ ...

outcomes for customers. This is a senior, client-facing role where youll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions click apply for full job details ...

Experience of, or exposure to, any of the following would be advantageous: Microsoft Windows operating systems Microsoft 365/Office 365 Active Directory Basic networking principles Hardware installation and troubleshooting Apple Mac devices A full UK driving licence would be beneficial due to occasional ...

Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues … passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate ...

external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 ...

configuration, and maintenance of the above Desirable Skills: Scripted installations Visual basic programming PowerShell Google G-Suite Apple IOS and app management MS Office 365 The Rewards: Enjoying the feeling of 'making a difference' Learning new skills and keeping abreast of the latest technology Appreciate a challenge ...

users dealing with 1st and 2nd line tickets Escalating issues to the Senior Engineer when required 30% project work - migrations, cyber security etc. Microsoft 365 … administration tasks The Person Experience within 1st/2nd line role or similar Experience with Azure AD and Entra ID Experience with M365 services Commutable to Hemel Hempstead Reference Number: BBBH26449 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline ...

your manager, or other senior Exponential-e Ltd staff member Knowledge and experience required: SC clearance eligible. Experience and/or qualifications in Microsoft 365, Azure, Windows Server. Experience and/or qualifications with Networking products, Juniper would be most relevant but Cisco or HPE would also … adequate Consultancy experience, providing advice, proposals and designs to customers but also willing to be involved with support Desirable knowledge and experience: Relevant Microsoft qualifications such as MS-102 or AZ-104 Maintaining systems to a hardened level required by Cyber Essentials+ or CIS benchmarks Palo Alto & SonicWall firewall ...

peripherals. Responsibilities include: Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution. System administration, including Office 365, Azure, Active Directory, Group policies. Perform routine system administration tasks including updates, backups, and monitoring. Administer Omnissa Horizon environment and troubleshoot issues related … offices for maintenance and rollout of new hardware/software. Required Skills & Qualifications: Proficiency in Windows Server environments. Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint). Experience with Omnissa Horizon or similar remote desktop solutions. Experience with managing cloud-based VoIP systems. Familiarity ...

support the development of a multi‐year Agentic and Automation strategy and roadmap, incorporating strategic tools such as UI Path, SAP and Microsoft Copilot, ensuring the roadmap is aligned to business priorities and measurable value outcomes. Responsibilities Supporting the Head of Insight & Automation in defining and delivering a multi … Power Automate, alongside practical knowledge of intelligent automation components including workflow automation, RPA, AI/ML concepts and process intelligence. Strong knowledge of the Microsoft Power Platform and Copilot ecosystem, including Power Apps, Power Automate, Microsoft 365 Copilot and Copilot Studio. Confident communicator and influencer ...