6 of 6 Permanent Performance Management Jobs in Hertfordshire

Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office … in Stevenage on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical … You will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance More ❯

focuses on helping clients improve efficiency, streamline processes, and achieve sustainable growth through strategic IT deployment. Operating from our St. Albans headquarters, Hartline Limited is led by an experienced management team and driven by a commitment to client satisfaction, service quality, and continuous improvement. Our expertise spans IT consultancy, digital transformation, web and software development, cybersecurity solutions, and managed … IT services. We are now seeking a Business Development Manager to join our expanding operations and play a key role in driving growth through strategic client acquisition, business relationship management, and partnership development. Position Overview The Business Development Manager will be responsible for identifying new business opportunities, developing and managing client relationships, and driving revenue growth across Hartline Limiteds … expanding the companys client base, enhancing its market presence, and ensuring long-term sustainable growth within the IT and consultancy sectors. The successful candidate will work closely with senior management to develop and implement growth strategies, oversee client proposals, negotiate contracts, and coordinate with technical teams to ensure successful delivery of client solutions. The role demands a combination of More ❯

and clear communication with stakeholders. Build and maintain strong relationships with clients, promoting trust and long-term partnerships. Manage, mentor, and develop the Service Desk team — including recruitment, training, performance management, and setting clear objectives. Monitor service performance, producing regular reports and insights for the leadership team. Identify opportunities for continuous improvement in processes, tools, and customer … Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the wider information management function. Drive a culture of collaboration, accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role … within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams and driving service improvement initiatives. Strong technical awareness across modern IT infrastructure, cloud, and networking technologies. Desirable Experience Experience using PSA tools More ❯

Job Title: QA Specialist – Document Controller Contract Length: 6 Months Industry: Pharmaceuticals Location: Stevenage Salary: £18-£20 per hour Start Date : ASAP To provide management of the Veeva Quality Docs (VQD) system, the core GxP Documentation System used on site. Key activities: Provide role of VQD Process owner, including acting as superuser and local business administrator (LBA), as well … associations and relationships, sharing views, managing periodic reviews and retention periods, and deleting documents after the end of their retention period. Responsible for controlled printing at site including, issuing, performance and how and when to use the controlled print function. Maintenance and lifecycle management of VQD documentation including metadata accuracy, document change requests, movers/leavers access, periodic … reviews and access reviews. Performance management of VQD documentation through monitoring and reporting against key documentation KPIs. Work closely with L&D to ensure alignment for mylearning and LSOP management. Participate in wider VQD forums To act as point of contact for the Archives facility (Archives Champion) for documentation queries. This will include preservation notices management, capacity More ❯

Architecture experience Desirable: Experience working in aerospace, defence, or energy sectors within multidisciplinary engineering environments (mechanical, electrical, software, systems). Strong understanding of the systems engineering lifecycle, including requirements management (e.g. DOORS), system design, validation/verification, and MBSE integration. Familiarity with tools and frameworks such as Matlab/Simulink, UAF, TOGAF, or Archimate, with excellent communication and stakeholder … need. What you'll love about working here Open access to digital learning platforms Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini Ongoing performance management tool to help you stay on track with your development plan Award winning career acceleration programs Need to know Due to the nature of the projects you More ❯

multiple projects and services. You will oversee PMO activities, provide guidance to junior colleagues, and work closely with project managers, senior stakeholders, and clients to drive reporting, controls, and performance management. In addition to maintaining project frameworks, you will support the planning and delivery of complex work packages, monitor risks and dependencies, and provide assurance to both internal and … processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting More ❯