Service Designer
- Hiring Organisation
- Pontoon Solutions
- Location
- Welwyn, England, United Kingdom
related roles (UX, Product, CX) Strong experience designing and delivering end-to-end services at scale Expertise in service blueprinting, journey mapping, and systems thinking Proven ability to facilitate workshops and influence senior stakeholders Experience working with data, research insights, and measurable outcomes Excellent communication skills — able … simplify and visualise complex systems Comfortable navigating ambiguity and large, cross-functional environments Strong balance of strategic thinking and hands-on delivery Experience coaching or mentoring others Tools & Ways of Working Miro/FigJam/Figma for mapping and collaboration Research tools (e.g. Dovetail, UserTesting) for insights Analytics ...