2 of 2 Permanent Customer Service Jobs in High Wycombe

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship ...

What You'll Be Doing As a Helpdesk & Switchboard Operator, you will: Operate a computer-based switchboard system. Answer and manage incoming calls and service requests. Monitor and respond to alarms, including fire, trauma and security alerts. Record and maintain accurate information and logs. Provide administrative and clerical support … Respond confidently and professionally to emergency situations. Liaise with internal teams and stakeholders to ensure issues are resolved efficiently. Deliver a high standard of customer service at all times. What We're Looking For We're seeking someone who is: A confident and professional communicator. Calm and composed ...