Service Manager
high wycombe, south east england, united kingdom
Lorien
resilient data centre services including backup, storage, and recovery. Key Responsibilities: Service Ownership: Own and manage end-to-end service delivery for Data Centre operations, including backup, storage, and disaster recovery. Operational Oversight: Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs. Recovery & Continuity: Maintain and test robust disaster recovery and … internal stakeholders have a clear understanding of what is being provided and why. Essential Skills & Experience: Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery). Strong background in IT Service Management (ITSM) and familiarity with frameworks such as ITIL. Experience managing service contracts, SLAs, and vendor performance. Proven ability to work with auditors More ❯
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