Service Desk Team Lead
- Hiring Organisation
- Proactive Appointments
- Location
- High Wycombe, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. Responsibilities Lead … customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. If you're passionate about developing people, improving service delivery ...