Service Desk Team Lead
- Hiring Organisation
- Proactive Appointments
- Location
- High Wycombe, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
client is looking for an experienced Service Desk Team Lead to help drive operational excellence across their IT Service Desk function. This is a hands-on lead role where you'll coach and support engineers, improve ticket quality, reduce aged tickets and provide first class customer service. Office based role … technical teams to ensure incidents are managed efficiently and service levels are consistently achieved. Skills/Experience Previous experience in a Service Desk Team Leader, Senior Service Desk or IT Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good ...