1 of 1 Permanent Organisational Skills Jobs in High Wycombe

first point of escalation, you'll work closely with technical teams to ensure incidents are managed efficiently and service levels are consistently achieved. Skills/Experience Previous experience in a Service Desk Team Leader, Senior Service Desk or IT Support leadership role. Strong understanding of IT Service Desk operations … ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. Responsibilities Lead and support a team of Service Desk Engineers. Drive ticket ...