Service Delivery Manager
Inverness, Highland, United Kingdom
SSE plc
Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN Transmission business. … It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. You will: Be accountable for … service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long-term service excellence. Act as the intermediary between IT and our More ❯
Employment Type: Permanent
Salary: GBP Annual
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