5 of 5 Permanent Service Management Jobs in the Highlands

available for work over this time period. About the role you’re considering We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages … primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk. . Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those ...

Change Analyst! As Change Analyst, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … that change records comply with client, customer, and regulatory controls, maintaining accuracy within the Change Control System. Identify and escalate changes that may impact service quality, supporting effective risk management and decision-making. Support Change Advisory Board (CAB) meeting activities and communicate change progress, outcomes, and post-implementation ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … looking for individuals who have experience working in IT Infrastructure, with emphasis on operational management. You will also have: A clear commitment to Service Management Framework approach to IT Infrastructure management Knowledge of the use of ServiceNow ITIL certification Interpersonal and Communication skills Good judgement ...

available for work over this time period. . About the job your considering We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. A Knowledge Manager is responsible for ensuring that organisational …/project knowledge is accurately captured, maintained, shared, and continuously improved to support efficient service delivery and operational excellence . Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience) Preferred (but not required) Experience ...