3 of 3 Permanent SLA Jobs in Hitchin

RESPONSIBILITIES – TECHNICAL SUPPORT: Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

support education technology for schools. You will resolve first-line technical issues, help staff and pupils, and learn to manage networks and devices under SLA guidelines. Working hours are 37.5 per week, with 8:00-16:00 or 8:30-16:30 schedules. The role offers hands-on experience ...