2 of 2 Permanent SLA Jobs in Holborn

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...