2 of 2 Permanent Service Manager Jobs in Holborn

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...

well-established MSP client is urgently recruiting for an IT Service Desk Lead/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate … will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership ...