Customer Support Executive JBLE1 NI
- Hiring Organisation
- SalesNet
- Location
- Holywood, Co. Down, UK
trends, bugs, and usability issues observed in the field Maintain clear and accurate records of issues, investigations, and outcomes in the support platform and CRM Contribute creative and innovative ideas to the team, challenging existing methods and contribute to the development and continuous improvement of support workflows, tooling, and documentation … queue of concurrent issues independently Desirable knowledge & experience: Familiarity with the concept of Social Value in public sector procurement Adept user of the HubSpot CRM Experience supporting enterprise SaaS or bespoke software products Experience writing technical documentation or knowledge base content Skills: Technical Support Analytical And Problem Solving Ability ...