1 to 1 of 1 Permanent Analytical Skills Jobs in Hook

at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/… of delivering MI/BI solutions in fast-paced contact centre environments. Data Visualization: Passion for data and reporting with strong data visualization development skills, capable of surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business … objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to translate complex findings into clear, impactful reports for stakeholders. Real-Time Reporting: Experience with contact centre reporting tools, ideally Zendesk more »