First Line Support Technician (Level 1 IT Support)
- Hiring Organisation
- THAMES 360
- Location
- Hook, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £30,000 per annum
dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join … clear, detailed handover notes and documentation. User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes. Process Adherence: Follow ITIL best practices for incident and request management, contribute to the knowledge base, and help identify recurring issues for proactive resolution. Required Skills & Qualifications Education/ ...