2 of 2 Permanent Microsoft Jobs in Hook

switches, connectivity) Previous MSP experience preferred; alternatively, experience in a fast-paced service desk environment Confident supporting both Windows and Mac environments Experience with Microsoft 365, SharePoint, Exchange, and Microsoft Entra ID (Azure AD) Good understanding of documentation and ticketing best practice Hardware troubleshooting experience Telephony systems exposure ...

line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support. Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing … . Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required. Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation. ...