days + Bank holidays Office Location: Horsham, West Sussex Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who … and coordinate resolution of external faults. Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor … customers ·????????Flexible to the needs of the business ·????????Proactive team player, with experience in a fast-paced environment ·????????Strong understanding of configuration of routers. ·????????Strong personal interest in IT / Telecoms What benefits will you receive? ·????????50% off our Broadband & Utility packages, completely free after two years ·????????£1,000 Refer A Friend Scheme ·????????33 days holiday allowance including bank More ❯
and log customer fault tickets - liaising with sales team and service desk · Quality check documentation for new orders including detail within CRM to ensure complete & accurate · Manage reporting as / where may be required including deal leasing progression · Managing the relevant departmental inboxes and assigning as / where necessary · Answering calls for the Sales department and assigning as … / where necessary · Diary Management including the scheduling of meeting rooms for internal meetings for the team · Raising purchase orders where necessary and subsequent actions to conclude. · Supporting the sales team with amendments to quotations post-survey and the reissue of paperwork for re-signoff. · Maintain and update customer database and sales records · Support the onboarding process for new … clients and ensure smooth handover to account management · Handle general office duties related to the sales function as needed · Any other duties as / where required. What do we need from you? · Exceptional organisational skills. This includes prioritisation of workload · Strong interpersonal skills to integrate to the team · Excellent communication and listening skills · Strong IT Skills including Word, Excel More ❯
opportunity to develop your skillset further, this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones … multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our clients with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year More ❯
