3 of 3 Permanent Onboarding Jobs in Hounslow

escalate issues or support enhancements Required Skills & Experience Solid experience working with HR Systems (e.g., Oracle HCM) Strong understanding of HR processes such as onboarding, employee lifecycle management, performance, and absence Ability to analyse HR data, identify issues, and recommend improvements Experience supporting system testing, UAT, and release activities Perform ...

reporting that help teams understand what drives churn, loyalty, and service delivery outcomes. Create clear reporting that connects performance across touchpoints (commercial → onboarding → service delivery → ongoing relationship). KPI Definition & “Customer Health” Measurement Define and implement KPIs such as NPS, customer satisfaction, service completion vs SLAs, and leading indicators ...

Coordinate feature testing and product releases Customer Operations Act as the primary point of contact for product-related questions from customers and partners Support onboarding of new clinics and research partners Troubleshoot product issues and coordinate with the engineering team to resolve them Gather structured customer feedback and identify common ...