IT Service Manager - ITIL / ITSM - hybrid - £60K
- Hiring Organisation
- Oscar Technology
- Location
- Huddersfield, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £60,000 per annum
Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit … experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such as JIRA Service Management, ServiceNow, Power BI, and Confluence. Excellent communication, collaboration, and leadership skills. ...