Infrastructure Engineer - 2nd to 3rd line - Enterprise level client - Huddersfield based
- Location
- Huddersfield, England, United Kingdom
appropriate. Ideally from a Second/Third line support background – Desktop Services/Server Support Experience of root cause fault analysis and problem management on Microsoft services based infrastructure. Experience in managing and implementation of network devices and firewalls Experienced with supporting with a wide variety of business customers … regular feedback to users re the status of their tickets Providing exceptional communication between the Infrastructure Team, end users and resolver groups Effective ticket management and tracking using the Remedy ticket logging system Proactive Management of tickets raised with 3rd party resolver groups Utilising various remote takeover ...