after sales technical customer support, troubleshooting and remediation Working with mechanical & electrical teams to ensure strong cross functional integration across all three elements SENIOR: Mentoring and guiding junior Controls Engineers within the team SENIOR: Documenting and training the team for standards compliance and best practices SENIOR: Accountability for the delivery More ❯
after sales technical customer support, troubleshooting and remediation Working with mechanical & electrical teams to ensure strong cross functional integration across all three elements SENIOR: Mentoring and guiding junior Controls Engineers within the team SENIOR: Documenting and training the team for standards compliance and best practices SENIOR: Accountability for the delivery More ❯
and raise comprehensive support tickets. Demonstrate excellent customer service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to … Share technical knowledge within the business to enhance service delivery to our clients. Responsible for own personal development. Support new team members coaching and mentoring where required. Demonstrate efficient management of own workload. You will have: Microsoft 365 Certified: Modern Desktop Administrator Associate MD(Apply online only) Fundamentals MS900 Azure More ❯
